The Tech Square Service Terms
90- Days Guarantee
At The Tech Square, we are dedicated to the quality of our work and the products we sell. We offer a 90-day guarantee on all repairs and used phones purchased from us. This guarantee assures you of the quality of our services and the reliability of our products.
Exclusions: Please note that our guarantee does not cover damages resulting from physical damage, pressure, water damage, or customer abuse. In the event that any of these conditions are identified, we retain the right to refuse coverage under the guarantee.
Our commitment to your satisfaction is paramount. If you have any inquiries or concerns regarding our guarantee terms, please do not hesitate to contact our team.
Online Purchase Terms
Thank you for choosing The Tech Square for your online purchases. Please review the following terms and conditions related to online transactions:
Order Confirmation: Upon completing your online purchase, you will receive an order confirmation via the provided email address. This confirmation serves as acknowledgment of your order.
Payment: All online transactions are securely processed through our designated payment gateway, accepting major cards such as Visa, Mastercard, and American Express. Please ensure accurate payment information during checkout.
Shipping: We partner with reliable carriers such as UPS, Canada Post, Fedex, and more to ensure efficient and secure delivery.
We strive to process and dispatch orders promptly. Most orders are expected to ship within 1-2 working days after processing. You will receive tracking information via email once your order is shipped.
Customer Support: Our customer support team is available to assist you with any inquiries or concerns related to your online purchase. Feel free to reach out for prompt assistance. we can be reached on email at customerservice@thetechsquare.ca or by phone at +1 905.909.1313
By proceeding with your online purchase, you acknowledge and agree to these terms. For a comprehensive understanding, we recommend reviewing our complete Terms and Conditions. Thank you for choosing The Tech Square. We appreciate your trust in our products and services.
Exchange Policy:
At The Tech Square, we strive to offer quality products at affordable prices. To keep our prices low and accessible, we do not offer general refunds or exchanges. However, if we ship an item that is defective, we are more than happy to exchange it at no additional cost to you. We will also cover shipping fees both ways in such cases.
If there is no defect, but you still wish to exchange the item, the customer is responsible for the shipping costs for both sending the item back and receiving the new one.
For in-store purchases or in-store pick-ups, no refunds or exchanges are offered.
This policy allows us to maintain our commitment to offering budget-friendly tech products to our valued customers.
Stay Updated with Exclusive Offers and Promotions
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By signing up, you agree to receive marketing emails and SMS messages from us. You can unsubscribe from emails at any time by clicking the unsubscribe link in the footer of our emails, and from SMS messages by replying 'STOP' to any message you receive.
Your privacy is important to us. We will never share your information with third parties. For more information, please read our Privacy Policy.
Privacy Policy
Last Updated: June05,2024
1. Introduction
Welcome to The Tech Square ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or website, [thetechsquare.com].
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and payment information.
- Device Information: Details about the device you use to access our website, such as IP address, browser type, and operating system.
- Usage Data: Information about your interactions with our website, such as pages visited, links clicked, and other similar information.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing transactions and managing orders.
- Providing customer support.
- Sending marketing communications, including emails and SMS messages, with your consent.
- Improving our products, services, and website.
- Complying with legal obligations.
4. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and marketing assistance.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information by contacting us.
- Opt-Out: You can opt-out of receiving marketing emails by clicking the unsubscribe link in our emails. To stop receiving SMS messages, reply 'STOP' to any message you receive.
- Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.
6. Security of Your Information
We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
The Tech Square
10B- 22 Strathearn Ave, Brampton, ON L6T 4L8
Info@thetechsquare.ca
+1 905-909-1313
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